Terms & Conditions
This agreement is between (patient) and Bevan Wilson Ltd trading as Bevan Wilson Physiotherapy and Sports Injuries Clinics and is for the current episode of treatment only.
2. Standard Charges:
For our current charges please see our price list tab.
3. Insurance company payments
Bevan Wilson Physiotherapy and Sports Injuries Clinics are registered providers with all the major medical insurance companies. We are prepared to invoice the insurance company direct on your behalf provided you provide us the appropriate registration/membership number and a valid claim or authorization number where required prior to your INITIAL ASSESSMENT.
We are unable to invoice insurance companies retrospectively on your behalf.
Please note that you are responsible for payment where there is insufficient cover, an insurance company rejects a claim or an excess exists on your policy.
This agreement is between yourself and Bevan Wilson Physiotherapy and Sports Injuries Clinics and you are ultimately responsible for all payments.
4. Payment methods
Self-paying patients are required to pay for their session in advance or on the day.
Our physiotherapists are able to receive cheques (payable to Bevan Wilson Ltd) and cash in clinic (we require exact change or any excess will be credited to your account)
Alternatively you may pay over the telephone by credit card on 01483 424505. We also accept BACS payments and Paypal payments to firstname.lastname@example.org (please use name and session date or invoice number as reference).
Please note that patients will be Emailed an invoice the day after any appointment regardless of whether payment has been received. This Email includes all payment information and relevant links to enable you to settle your account. If we do not have a valid Email address for you we will be unable to send an invoice unless specifically requested however immediate payment remains the patients responsibility and late payment may incur additional administrative costs.
5. Late payment
We request all invoices to be settled immediately on receipt. Accounts outstanding for more than seven days following treatment will be liable to reasonable administration charges and patients will be notified via Email or letter. Failure to respond to subsequent invoice reminders will lead to your account being passed to a debt recovery service.
6. Non attendance and cancellation:
If you do not attend an appointment or cancel your appointment within the 24 hours prior to the appointment time the full charge for the appointment will be levied unless exceptional circumstance apply. This includes appointments that are re-scheduled at the discretion of the Managing Director.
7. Access to medical records:
Bevan Wilson Physiotherapy and Sports Injuries Clinics agree to supply photocopies of records to you or a third party subject to receipt of the request in writing with your full signature. There will be an administration charge of £50.00 for this service. We are registered under the Data Protection Act.
8. Discharge reports:
As a matter of good practice your physiotherapist may send a discharge report to your general practitioner or consultant. Please inform your physiotherapist if you do not wish them to do this.
9. Complaints Procedure:
If you have a complaint please contact the office by telephone (01483 424505) or in writing to our registered address Bevan Wilson Ltd, Hurst Farm Surgery, Chapel Lane, Milford. GU8 5HU.